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Chatbot vs AI receptionist

What a website chatbot does, what an AI receptionist should do for clinics and service firms, and when to keep a human — with Duyuz published floors.

Pricing

Packages & campaign pricing

Published dual prices show the campaign of the year offer next to the standard list price.

AI Receptionist

€590 setup + €129/month
Campaign of the year€390 setup + €89/month
Save €240

Full pricing

Process

How we deliver

  1. 01

    Knowledge brief

    Approved answers, refusals, languages, handoff.

  2. 02

    Flows

    FAQ paths, lead fields, escalation rules.

  3. 03

    Embed

    Website widget + conversation analytics.

  4. 04

    Tune

    Transcript review in the first weeks.

A chatbot answers a widget. A receptionist owns the enquiry.

Most “chatbots” are a script in the corner: hours, a link, a dead end. An AI receptionist is trained on your approved services, captures a lead and hands off to a person. If you only need a menu link, you do not need either product with a monthly fee.

Where a receptionist earns the fee

Dental clinics, salons, plumbers and consultants lose calls at lunch and after hours. The useful job is repeatable questions — location, first visit, coverage, how to book — plus a clean handoff. It is not diagnosis, a fake quote, or pressure to book. Duyuz AI Receptionist is €390 setup + €89/month (standard €590 setup + €129/month). Pro, when booking tools and volume need it, is €690 setup + €169/month (standard €990 setup + €249/month).

Where a lighter assistant is enough

If the site only needs approved FAQs and a contact capture, an AI website assistant can be the smaller tool: €290 setup + €69/month (standard €490 setup + €99/month). Do not buy a phone-style receptionist for a brochure that already converts. Do not buy a chatbot that generates answers you did not approve.

The site still has to work

AI cannot repair a hidden phone number or a treatment page that says nothing. Clinics should pair this with a clear booking path. Trades should pair it with click-to-call and honest coverage. Restaurants should pair it with hours and a reservation path a human can finish.

How to decide this month

Count missed after-hours messages for two weeks. If they are real enquiries, scope a receptionist with escalation rules. If they are “where are you?”, fix the page first. Soft step: read the dental clinic guide if that is your room, or ask for a scoped concept from the AI receptionist hub.

FAQ

Can Duyuz set up an AI receptionist for my clinic or service business?

Yes. Duyuz scopes AI receptionist / assistant projects with clear handoff rules — not chatbot theatre. Package floors are on our pricing page. This hub is the definitive AI receptionist guide.

Does the AI replace my brand voice?

No. Duyuz designs assistants that qualify and route leads; humans stay accountable. See Related reading for sector examples (e.g. dental).

Is an AI receptionist just a chatbot?

No. A chatbot often ends at a script. A receptionist is trained on approved knowledge, refuses what it must not say, captures the lead and escalates to your team.

Will it replace our front desk?

No. It covers repetitive questions and after-hours capture. Clinical, legal and complaint conversations stay with people.

What does it cost?

AI Receptionist is €390 setup + €89/month (standard €590 setup + €129/month). Pro is €690 setup + €169/month (standard €990 setup + €249/month). A lighter website assistant is €290 setup + €69/month (standard €490 setup + €99/month). Setup and monthly figures are the current campaign beside the standard list. Confirm languages and tools in writing.

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